Water retailer Water Plus has picked up a national award for its customer experience work.
It was the first time the company had entered the UK Customer Satisfaction Awards, a scheme which recognises those that have implemented successful customer service strategies to deliver excellence in customer service.
Water Plus, which has its main office in Stoke-on-Trent, won the Sustainable Customer Service Award adding to seven awards received in November last year.
The firm provides water and wastewater billing and customer service, along with a range of technical water services and information around water efficiency, for organisations of all sizes.
It believes its work stopped an estimated 976 million litres of water from being lost unnecessarily in 2022.
Jo Causon, Chief Executive of the Institute of Customer Service, said: “In winning the Sustainable Customer Service Award, Water Plus has shown how its sustainability initiatives have positively impacted the customer experience showing evidence of positive outcomes for the business, the customer and the environment.
“This was a new award for 2023. It reflects the fact that sustainability is increasingly vital to business success and should encompass environmental impact; corporate governance; fair treatment of employees, suppliers and customers; and proactive community engagement.”
Andy Hughes, Chief Executive of Water Plus, said: “We’re delighted to receive our first UK Customer Satisfaction Award, recognising our customer experience work and how we’re helping organisations by raising awareness around the opportunities and savings available – from looking closer at water use, to taking steps to cut waste to limit risks to how businesses and other organisations operate.
“Our technical water expertise and customer information and support is helping cut water waste across England and Scotland and identifying issues early that may cause disruption, which also help keep running costs low.
“Plus, less water waste means less carbon created, so less Scope 3 emissions, helping towards environmental targets and Net Zero.
“We’re committed to making sustainability and minimising our environmental impact core to our business, our people and our customers.
“From helping sites install water reduction approaches and extra tracking, along with highlighting how water efficiency helps organisations, to increasing our support for projects in the UK, to give a boost to biodiversity and communities, we’ll continue taking action and helping towards sustainability goals.”
Water Plus has also rolled out a programme of national qualifications in customer service for customer teams and team leaders.
