Tom Ives, Head of Sales Operations at LilaConnect, has been announced as a finalist for the Employee of the Year category at the Staffordshire Chambers Business Awards. This category is sponsored by Ornua.
Tom’s exceptional leadership, dedication, and innovative approach have played a pivotal role in the success and growth of LilaConnect.
Starting his journey at LilaConnect as a Telesales Advisor, Tom’s commitment to excellence and continuous improvement led to his rapid progression within the company. From Compliance Supervisor to Compliance Manager and eventually to Head of Sales Operations, Tom’s journey is a true testament to his dedication and hard work.
As Head of Sales Operations, Tom has put in place a new sales structure, ensuring compliance, governance, and transparent performance management. His initiatives, including the development of a sales commission structure and a monthly gamification sales system, have significantly boosted team motivation and performance.
Tom’s commitment to exceptional customer service is reflected in the creation of the ‘LilaConnect Sales Playbook,’ which outlines stringent processes surrounding compliance and onboarding. Under Tom’s leadership, LilaConnect has achieved exemplary Trustpilot and NPS scores, maintaining an average Trustpilot score of 4.3/5.0 and a remarkable NPS score of 71/100.
The category winner will be announced at the gala awards evening, set to take place on the Thursday, 4 July at the Doubletree by Hilton.
