An estate agency in Burton upon Trent is set to expand after being recognised as one of the best in the business by an independent UK property award.
Open House Burton and Swadlincote, based in Branston, has been singled out for the British Property Awards gold award for UK estate agents.
The award recognises the family-run firm’s customer service in the area with 99 per cent of customers giving them a five-star rating.
Run by husband-and-wife duo Sammy and Sarah Dyche, the company has already helped hundreds of families to make the move in the last year and has the quickest completion timescale of all estate agencies in Burton and Swadlincote – taking on average just 31 days to find a buyer.
They are now expanding and have moved into the Ashby area to spread their customer first method of home selling across three counties while also taking on an extra member of staff.
Director Sammy, who personally views every property, said “When we started the business, we just had a passion for offering homeowners a better way to sell their property.
“Selling or buying a house is one of the most stressful life experiences you will ever have so it was important to us to take the hassle out of every step.
“Since then, our performance data for speed of sales and prices achieved continues to top the charts in the local area.
“We couldn’t be more proud of where we are today. Getting recognised by the British Property Awards just goes to show all our hard work has been worth it as the award is led by industry experts. We are excited to see where the future takes us but know that first class customer service and sales support will continue to be our main priority.”
Open House Burton and Swadlincote opened in 2022 and is known for its bright pink sales boards.
The British Property Awards shine a light on estate agents who specifically put good customer service at the heart of everything they do. The awards, which estate agents cannot apply for and are independently chosen, are verified through reviews and a unique mystery shopper interview where judges, unbeknown to the estate agency contact asking a series of questions to rate how well the agency responds and how prompt they are to reply.
After winning the award the judges praised the team’s speed of answering the call, professionalism and ability to provide a clear answer straight away.
