Digital contact centre software specialist Saascoms has scooped two national awards in two weeks.
The Stafford-based company has seen off global competition to take the National Innovation Award for Online Self-Service Experience at the UK National Innovation Awards at its first attempt.
That award follows hots on the heels of winning the accolade for Contact Centre Solution at the Credit & Collections Technology Awards for the second year running.
The UK National Innovation Awards is a high-profile recognition programme founded in 2016 by The Directors Club to celebrate new technologies and their impacts on customer experience, operational performance, and employee wellbeing.
Previous finalists include Salesforce, Alcatel-Lucent, Cirrus, Sykes Enterprises and Blue Prism Group.
At the Credit & Collections Technology Awards, more than 80 finalists were shortlisted for 16 awards. Big names included Virgin Media, O2, Eon Next, Stepchange, ASDA Money/JaJa Finance and Shawbrook Bank.
As well as winning the Contact Centre Solution trophy, Saascoms was also finalist in a further five categories.
Established 20 years ago by Paul Nield and Darren Swailes, Saascoms pioneers digital letters, digital appointments via SMS, mixed number formatting validation, mobile payment portals, multi-channel comms platforms and white label digital solutions.
Paul said: “We’re proud of our Omnireach Contact Centre Software. Developed in the UK it’s a multi-channel platform that centralises non-voice communication into one screen, simplifying customer engagement.”
On receiving the National Innovation Award, Darren said: “It’s great to be recognised by our peers, it does make all the hard work worthwhile. We continue to innovate and provide new Customer Contact solutions to our clients, and we’re always looking for more!”
