Leek Building Society has completed a comprehensive refurbishment programme of all 12 of its branches.
The Society, which Daily Focus reported was recently named the best in the UK, began the programme in 2021 as part of its commitment to supporting its local customers and the high street.
The branches – spanning across Staffordshire, Cheshire, Shropshire and Derbyshire – have undergone a makeover to reflect a more modern and inviting space, combining contemporary design with innovative functionality to improve customers’ experience.
In addition to providing transaction services, there are more meeting points and ‘engagement zones’ for informal chats about products and services. Each branch has also committed to supporting local community organisations, charities, and businesses, and many have already held in-branch events to demonstrate this support.
Head of Branch Network & Customer Support, Ian Blurton said: “Our members greatly value our branches as a place to have face-to-face conversations with our colleagues, however our offices were looking a bit tired.
“Following the refurbishment programme, I’m proud that all our branches now have a consistent and modern feel that’s more inviting.
“We’ve improved the space for members to use, whether that’s transacting on their accounts, having informal chats about their finances, researching our products and services, or finding out more about how we’re supporting our communities.
“The response from both staff and colleagues has been fantastic and I look forward to many more members – both new and existing – using our branches over the coming years.”
Chief Executive Andrew Healy said: “Our branches are absolutely at the heart of our business and this investment programme underlines their importance. It represents a statement of commitment to our local communities and to the high street.
“I would like to add that it was great to have the support of local contractors, in particular Garry Machin’s Kraft Interiors team, to renovate our branches. They were a pleasure to deal with and their work was of the highest quality.”
Leek Building Society, founded in 1863, reported a record year last year with profit doubling and savings balances hitting £1 billion for the first time.
