Psychotherapist and Mental Health Training Provider Abi Twomlow, who runs Wellbeing Training Academy, based near Hixon, talks about workplace wellbeing and why community and emotional intelligence matter.
“We often think of community as something that exists outside of work. But a sense of connection, belonging and care is just as important between colleagues, across departments, and within leadership teams.
When we feel part of a workplace community, we’re more likely to feel safe, valued, and motivated. And that has a huge impact on our mental health.
The truth is, wellbeing at work isn’t just a poster in the staff room or an annual wellness day. It’s about creating everyday environments that support real human needs. That’s where emotional intelligence in leadership, psychological safety, and genuine connection come in.
Mental health support shouldn’t be a fire extinguisher, brought in only when burnout hits. It should be part of the culture. A way of working that says:
“You matter here. And we’ll support you to do your best work, without sacrificing your wellbeing.”
That’s not only better for individuals – it’s better for business too. Happier teams are more productive, more innovative, and more loyal.
So ask yourself:
- Does your organisation promote connection, communication and care?
- Are you investing in preventative wellbeing strategies, or only reacting when things go wrong?
- Is mental health a tick-box exercise – or a central part of your workplace culture?
Now is the time to start building workplaces where people feel safe, supported, and seen. Where community thrives not just in policy, but in practice.
Here are a few ways workplaces can start to build better mental health through community and emotional intelligence:
1. Lead with emotional intelligence
Leaders who are self-aware, empathetic and good listeners foster a culture of trust. This doesn’t require perfection – just a willingness to be human, admit mistakes, and listen without judgement.
2. Prioritise psychological safety
Teams work better when people feel safe to speak openly without fear of embarrassment or blame. Regular check-ins, clear communication and respectful feedback are key.
3. Create space for connection
Workplaces thrive when people feel connected. Whether it’s a team breakfast, shared lunch breaks, or space to talk about something other than work, building relationships matters.
4. Encourage breaks – and mean it
Promoting breaks, boundaries, and flexible working helps people stay energised and mentally well. Burnout isn’t a badge of honour.
5. Make conversations about wellbeing normal
Talking about stress, emotions or mental load shouldn’t feel taboo. The more we normalise these conversations, the more supported people feel.
Community doesn’t require a grand strategy. It’s in the little things: how we greet one another, how we listen, how we show up when someone’s struggling.
Let’s remember that building a mentally healthy workplace isn’t about fancy initiatives – it’s about creating a culture where people feel safe, supported, and connected.”
